Privacy Policy

Our Privacy Commitment

FaithStory is built on the principle that your life story belongs to you. We collect only what is necessary to serve you, we protect what you share with us, and we will never sell your personal information. This is our covenant with you.

1. Information We Collect

Information You Provide

• Account Information: Email address, display name, and password
• Profile Information: Optional details like biography and photo
• Testimony Content: The stories, memories, documents, and media you upload
• Voice Recordings: Audio from voice interview sessions
• Payment Information: Processed securely through Stripe; we do not store card numbers

Information Collected Automatically

• Usage Data: How you interact with our Service (pages visited, features used)
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, referring URLs

2. How We Use Your Information

We use your information to:

• Provide and improve the FaithStory Service
• Process your content through AI to help document your testimony
• Generate books and other outputs you request
• Communicate with you about your account and our services
• Ensure the security and integrity of our platform
• Comply with legal obligations

3. Data Storage & Security

We take the security of your testimony seriously:

• Encryption: All data is encrypted in transit (TLS) and at rest
• Access Controls: Strict access controls limit who can access your data
• Infrastructure: We use enterprise-grade cloud infrastructure (Cloudflare)
• Desktop App: Raw data imported through our desktop app stays on your device unless you explicitly upload it

4. AI Processing

When you use AI-assisted features:

• Your content is processed by our AI partners (Anthropic, OpenAI) solely to provide the service
• We do not use your content to train AI models
• AI processing is done with industry-standard security measures
• You can choose which content to process through AI

5. Information Sharing

We do not sell your personal information. Ever.

We may share information with:

• Service Providers: Companies that help us operate (payment processing, hosting, AI services)
• Print Partners: When you order printed books, necessary details are shared with our print fulfillment partners
• Legal Requirements: When required by law or to protect rights and safety
• Your Choices: When you explicitly choose to share (publishing, community features)

6. Your Rights

You have the right to:

• Access: Request a copy of all data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your content in standard formats
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at privacy@faithstory.io.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion:

• Personal data is deleted within 30 days
• Backups are purged within 90 days
• Anonymized analytics may be retained indefinitely

8. Cookies

We use essential cookies to:

• Keep you logged in
• Remember your preferences
• Protect against security threats

We do not use cookies for advertising or tracking across websites.

9. Children's Privacy

FaithStory is not intended for children under 13. If you are under 13, you may use FaithStory only with parental involvement and consent. We do not knowingly collect information from children under 13 without parental consent.

10. International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The date at the top of this page indicates when it was last revised.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Email: privacy@faithstory.io